This policy applies to all products purchased directly from Britisle LLC through britislellc.com or by placing an order with our team.
Return window
You may return most items within 30 calendar days of the delivery date for a full refund of the product price. Returns requested after 30 days from delivery are not eligible.
Condition for return
- The item must be unused, unwashed, and in its original condition.
- The item must be returned in its original packaging, with all included accessories.
- Proof of purchase (order confirmation or receipt) is required.
How to start a return
- Email contact@britislellc.com with your order number and the reason for the return.
- We will confirm eligibility and provide a return authorization and shipping address within 2 business days.
- Pack the item securely and ship it to the address provided, including your order number inside the package.
Returns sent without a return authorization may experience delays in processing.
Return shipping
For returns due to a change of mind, the customer is responsible for return shipping costs. For returns due to a defective, damaged, or incorrect item, Britisle LLC covers return shipping (see "Damaged or incorrect items" below).
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–7 business days. Original shipping charges are non-refundable except where the return is due to our error. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Exchanges
If you'd like a different size, color, or product instead of a refund, note this when you contact us and we will arrange an exchange where stock allows, or process a refund and help you place a new order.
Exceptions
The following are not eligible for return unless defective: items marked as final sale at the time of purchase, and gift cards (if introduced in the future). Any product not marked as final sale on its listing is eligible for standard return under this policy.
Damaged or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact contact@britislellc.com within 7 days of delivery with your order number and a photo of the issue. We will arrange a free replacement or a full refund, including shipping costs, at your preference.
Contact us
| Company | Britisle LLC |
|---|---|
| Address | 1910 Thomes Ave, Cheyenne, WY 82001, United States |
| Returns & support | contact@britislellc.com |
| Phone | +1 (928) 351-9375 |
| Hours | Monday–Friday, 9:00 AM–5:00 PM (EST) |